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For the last one week, a considerable number of people who have downloaded the Inbox2 app have had issues.

The main reason for this was that our infrastructure was not scaling fast enough at the rate the app was being downloaded. 

I would like to share our commitment that we have been working really hard since then to make the service work for everybody. I would like to re-iterate the fact that our service is secure and that none of our users are sharing any passwords with us. The fact that some users had no data due to the infrastructure problems raised concerns whether we were some kind of malware app trying to steal people's passwords and this is of course not true. We do however take the blame for coming across as such.

The current problems should be solved in the next day or two. I will keep you posted.

Inbox2 Team

I call it marriage because in the past years we have practically built everything that there is to build in email space. But the entry of new devices such as tablets and smart phones into the market provides yet new opportunities for creating products around email. More on this in later posts but for now here is quick recap of what we have done till date.

1. Launch of Inbox2 app for Facebook - within the hour our servers overheated and we realized that we would need tons of money to support and scale the infrastructure to deliver this service for free. (around Oct 2009)

2. Launch of Inbox2 desktop - So instead we focused on the desktop a product which we could offer for free in order to gain traction in the market. More then 100k installs.  (Feb 2010)

3. Inbox2 web based email (no public launch) - Again we are not Google and could not offer this service for free.

For the past year we have been busy primarily with number 3 where a number of companies indicated interest in our next generation email back end technology. This may take forms of licensing our technology or partnering with some of the bigger companies.

Our desktop application, the only publicly available product still attracts a large number of users. In fact we owe an apology to a lot of these people for not having supported the application all the time. But continuous interest in desktop application is a affirmation of our vision on email and gives us great deal of encouragement. Inbox2 desktop application will remain free and development will continue with the help of the community. More on this on the upcoming post. But soon there will also be news on a new product that we have been working on.